Building Relationships Through Communication

By Business, Franchise News

Flying geese

Aire-Master’s longevity (58 years and counting) is largely due to our understanding the importance of building relationships with our franchisees and customers.

When a franchisee joins our system, they are placing their trust and future in our hands. We take that seriously! During the Aire-Master recruitment process, we’ll work together with you to see if you are a good fit for us — and more importantly — if we are a good fit for you. Our goal is to thoroughly equip you to operate an Aire-Master franchise.

Communication and Training

The line of open communication begins immediately at the start of the recruitment process. It then continues on with a Discovery Day invitation where you’ll visit us at our national headquarters. It’s here you’ll get to see the Aire-Master operation up close and personal. It will also be an opportunity to ask our team lots of questions. We’ll be ready and look forward to talking with you.

If we are a good fit and we welcome you aboard, our relationship will continue to grow and develop throughout our training process. We’ll provide you the proper training, guidance, and support to run an Aire-Master franchise. You will meet those who will interact with you throughout your partnership with us. And our support and encouragement will continue as you take the necessary steps in building your new franchise.

Sharing Opportunities

Here is something we’re proud of: over the years, we have had many referrals from our franchisees whose family members, friends, and even customers have gone on to acquire and operate their own Aire-Master franchises. We believe that says a lot about how well we build relationships within our franchise system. When our franchisees feel valued and productive, they want to share that same opportunity they’ve enjoyed with those around them.

Frequent communication and mutual respect are the hallmarks we value in building relationships and trust. We all benefit from working smarter — and harder — together.

Douglas McCauley and Aire-Master History

By Business, Franchise News, Our Stories

Aire-Master’s CEO, Douglas McCauley, gives a brief history of Aire-Master and shares how he grew up working in his father’s business learning everything he could. Then he reveals how was entrusted with his family’s legacy of steering the direction of Aire-Master into the future. You’ll also hear how the strategies he put in place and decisions he made were pivotal in turning Aire-Master into the ever-growing, national franchise system it is today. Douglas McCauley closes his message by inviting you to discover if Aire-Master is right for you.

7 Keys to Delegate Effectively

By Business, Work Smarter

delegate effectively

If you are a manager, you have to delegate tasks in order to get things done. There aren’t enough hours in the day, or days in the week to do it all yourself. But it isn’t always easy to delegate effectively. If you don’t approach it strategically, you will end up making more work for everyone on your team. Here are some keys to effective delegation.

1. Decide which tasks to delegate

First, don’t let your ego convince you that no one else can do any of your tasks as well as you can. There should be people on your team that are better suited to certain jobs. If not, review your hiring practices. “You should be using your time on the most critical tasks for the business, and the tasks that only you can do. Delegate what you can’t do, and what doesn’t interest you.” (Forbes)

2. Match the right person to the right task

This is a good opportunity to look for the potential in others. “Think creatively about who may be able to handle some of the tasks that keep you from getting other things accomplished. What may be drudgery to you may be a joy to someone else. What you do poorly someone else may be able to do with excellence.” (Tim Challies) “Delegate to the lowest possible organizational level. The people who are closest to the work are best suited for the task, because they have the most intimate knowledge of the detail of everyday work.” (Mind Tools)

3. Use delegation to help others grow

Delegation is a great way to make everyone on your team better. It “…has the aim of not just getting tasks done, but of building others up through the accomplishment of tasks.” (Matt Perman) Be prepared to do some training, as your goal is to teach your people new skills. “Delegating doesn’t mean passing off work you don’t enjoy, but letting your employees stretch their skills and judgment.” (Inc)

4. Be clear about the expected outcome

Make sure your employee knows exactly what you expect them to accomplish, and set a deadline. “Delegate clear outcomes. Make them measurable. If you can’t measure it, you can’t manage it.” (Brian Tracy)

5. Provide the required resources

A major part of managing is making sure your people have everything they need to get their work done. Take care of any necessary purchasing, password-protected materials, and so forth the employee will need. You might also need to help arrange meetings with others for them. “Allocate the resources necessary to complete the task. You may have resources available that are necessary to complete the task but the person given the task may not be able to access them.” (wikiHow)

6. Support — don’t micromanage

Nobody wants their boss looking over their shoulder or nitpicking every step of a task. At the same time, make yourself available to offer support, answer questions, and give advice when needed. “In delegating effectively, we have to find the sometimes-difficult balance between giving enough space for people to use their abilities to best effect, while still monitoring and supporting closely enough to ensure that the job is done correctly and effectively.” (Mind Tools)

7. Give credit and thanks

This is the final step of every delegated task. Thank your employee for their work, and make their contribution known to others. A little appreciation goes a long way. “Be sure to recognize and thank anyone who’s helped you out, and make your whole team (not just yourself) look good for doing the job well.” (The Muse)

Love Works – Book Review

By Book Reviews, Business

Love Works. by Joel ManbyLove Works. Seven Timeless Principles for Effective Leaders, by Joel Manby, breaks down his overriding leadership code: leading with love. Each chapter focuses on one quality that love exhibits. Love is:

  • Patient
  • Kind
  • Trusting
  • Unselfish
  • Truthful
  • Forgiving
  • Dedicated

Manby is the CEO of Herschend Family Entertainment, which owns Silver Dollar City and many other properties. He was also featured on an episode of the TV series Undercover Boss.

Aire-Master CEO, Douglas McCauley, recommended Love Works at our National Franchise Conference a few years ago. The book really resonated with our franchisees. Phil Canipe, Aire-Master of Charleston, even led a book club discussion on our internal forum about it. Rather than write a traditional book review, we are sharing some of the reactions and thoughts that our franchisees posted about the principles of Love Works, as they read through the book.

Note that these comments are very candid. Following these principles doesn’t always come naturally, and we all have to work hard to do our best.

I probably have the hardest time trusting. Outwardly, it would appear I’m extremely trusting (I probably am more than I think). Inwardly, I’m a super control freak. I’m constantly at war with myself.


I maybe a little too trusting, but it has worked for me with very little regrets. I can most improve on patience. Once I decide to get something done, and it may involve others, my patience is what I have to work on. I can always do better.


I remember being publicly admonished in a college class for giving a poor speech. It did nothing but upset me and caused me to resent the instructor. Ironically, a classmate of mine saw my frustration and publicly praised my efforts the following week in front of everyone. Even the professor was moved! It completely changed my attitude toward the class and eventually led to an “A”.


It’s all about our walk and our love and respect for each other. I truly am a very blessed man for being a part of this organization. The great saying, that people don’t care what you know until they know you care, is where it’s at. Thank you all of my fellow franchisees, you are best.


I do what I can for my employees so they enjoy their job. I try to empower them so they feel like their customers are THEIR customers. That way they can get excited about working and the way they treat them. I try to make them feel that it is not just a job.


Leading with love requires trust. That does not necessarily mean we have to gain the trust of others. But giving our trust rather, is a requisite if we are going to lead effective teams. Another way if saying it, is that if you want someone’s trust, you must first learn to give trust.


Trust is not earned. It is given. In this business I feel you have no choice but to trust your employees. I give them large amounts of product and a stack of invoices. I trust they are going out there and servicing when and where they are supposed to. And doing a good job of it. They understand that they have been given this trust and perform admirably for it. I’m not constantly telling them what to do and how to do it. I think it helps.


This new way of thinking about trust totally upsets conventional wisdom. I think it allows for a greater responsibility on the leader and less upon the follower trying to “earn” his/her way into the circle of decision makers.


We like to allow the service techs to feel a sense of ownership on some level, and always answer “what should I do about X” questions with a “what do you think is the best way to handle it” response. Invariably, the guys make the decision I would have made, and I let them know that.


I firmly believe that when you find the right people and empower them, it pays back tenfold. I don’t want to be a micromanager. I think of myself less when I know that my employees have everything covered. Basically, I’ve empowered them so I don’t have to think of myself. I think most of us think we can do it better because it is our business and we know it better than they do. However, I’ve given each employee a piece that I think they can do just as well, if not better than me. They are doing what they do day in and day out.


While it may be hard to find a good employee, there are good employees at all levels, and not all the good ones necessarily want to climb up the ladder or be the boss. Some are happy being where they are, doing what they have to, and doing it well. I have seen it a number of times. Maybe they don’t want the responsibility, the stress, whatever the reason may be. And it’s OK. What really matters is that they do their job, do it right, and all is good.


In Chapter 6, Manby mentions that a good leader thinks of themselves less, while not thinking less of themselves. This can be a challenge for Aire-Master franchisees, knowing that we are ultimately responsible for our own successes.


Love is Truthful. This was, in my mind, the most relevant chapter to small business owners. Often we don’t have the accountability that many leaders of large organizations do. As franchisees, many of us don’t have business mentors. We don’t have whistleblowers. And we certainly don’t have board members to keep us in check. I found this chapter to be a very useful tool in making sure we stay grounded and accountable.


I have learned that when an employee, fellow franchisee, or even a long time customer tells me something that frustrates me it usually means they are right and I’m mad at myself for not seeing it sooner. It’s a difficult process, but I’m learning to use these methods to help better myself and my business.

John and Melanie Michalik

By Business, Franchise News, Our Stories

Melanie and John Michalik

John and Melanie Michalik are one of our many great stories at Aire-Master. They’ve enjoyed a growing Aire-Master franchise for over 15 years. In fact, they’ve just reached a new level in Aire-Master’s Million Dollar Club for reaching $4,000,000 in sales!

It all began in the Spring of 1999, when John and Melanie relocated to Delaware. John was excited about a new job opportunity awaiting him, while Melanie was uncertain of what there was for her. She began looking for new employment but was quickly discouraged when nothing seemed to click.

It was then that a former coworker of John’s encouraged them to contact Terry Cole, an Aire-Master franchisee in New Jersey. Terry would be able to talk with them about Aire-Master and show them the franchise system and how it worked. John and Melanie would then be able to decide if operating their own Aire-Master franchise would be a good fit for them.

After making contact, Terry invited Melanie on a “ride-along” to allow her to experience what a typical service day with Aire-Master was like. Melanie really enjoyed the route, the service, and meeting the Aire-Master customers. She immediately knew this was something she could do and enjoy doing. So John and Melanie contacted Aire-Master and the recruitment process began. After meeting with the people at the corporate office, Melanie said, “I was very impressed!” And Aire-Master was impressed with John and Melanie, too! They were eventually approved and gladly welcomed into the Aire-Master system.

During the years of building their franchise, many highlights stand out for them. One that Melanie enjoys sharing was the time they were servicing the restrooms in a popular fast food restaurant. While there, they found a distraught elderly woman standing outside the restrooms. John and Melanie asked her what was wrong. The woman told them her husband, who suffered with Alzheimer’s, hadn’t come out of the men’s room. Reluctant to go into the men’s room herself, she was very concerned that he might have become confused and not know where he was.

John and Melanie told the woman not to worry — they would go in and check on him. Sure enough, they found the elderly man just as the woman said. He was indeed confused, lost, and in need of being cleaned up. They quietly reassured him, got him presentable, and carefully escorted him back to his very appreciative wife. After seeing the elderly couple on their way, John and Melanie didn’t give it another thought. That is, not until a few few weeks later when the manager of the restaurant requested a meeting with them.

John and Melanie didn’t know what to expect — thinking that maybe they had done something wrong and were about to lose a good customer. At the top of the meeting, the manger handed them a letter. They were surprised to see that it was written by the elderly woman they helped at the restaurant weeks earlier. In the letter, the woman explained to the manager how nice the Aire-Master people were to her and her husband and of how thankful she was for their help that day.

John and Melanie looked up from the letter. The manager smiled at both of them and said, “You two made us look good that day. You are now part of our family. From now on, you will always have our business.” Melanie says that they have been their best customers for 15 years!

Reflecting on all the accomplishments John and Melanie have enjoyed as Aire-Master franchisees, Melanie quickly tells those that ask, “After all these years, I still say that becoming an Aire-Master franchise is one of the best things John and I have ever done!”

A Note of Thanks Goes a Long Way

By Business, Cleaning And Disinfecting, Fragrance, Work Smarter

note of thanks

One of the most effective ways to work smarter is to simply express gratitude with a note of thanks. Make an effort to notice someone doing something good and recognize them for it. As Larry Dennis wrote: “There’s little more we can do to give ourselves a lift than to express an ‘attitude of gratitude.’ It results in changed feelings on the part of the giver and ultimately influences the attitudes and feelings of the recipient. If you’d like to take charge of your world and work, begin today to be more appreciative and show it.”

How To Write A Thank You Note

“Over the last few weeks of the academic year, I began writing a note of thanks to someone in my school… The result was immediate. Almost every teacher told me that the expression of thanks was something that they needed to hear that day. That made me feel good as well.”

Do Mops Spread Disease?

“Building managers should become aware of some of the studies available on how the tools we use to clean surfaces — specifically, cleaning cloths and mops — can sometimes spread disease and cause cross-contamination.”

How Do You Become An Entrepreneur?

“The best way to become an entrepreneur is to simply start a business or join a fledgling business. Any business… Building a business is about solving problems… If you build value for people, you will make money.”

Three Email Habits That Kill Your Whole Team’s Productivity

“After hashing things out together, it became clear that the overload Eric and his company were experiencing wasn’t just a staffing issue. It was more likely a productivity one, starting with how Eric communicated with his staff. Three of his bad email habits were trickling down to everybody else, undermining the entire team’s working methods.”

Being Helpful at Work Can Make You Worse at Your Job

“One of the simplest strategies for making new work friends, if that’s your thing: Be helpful… But in a recent column in Harvard Business Review, University of Florida business professor Klodiana Lanaj outlined a major downside to this approach: Helping out your colleagues is exhausting.”

The Nose Knows: Humans Can Smell More Than 1 Trillion Scents

“People often say that humans can distinguish among only 10,000 different odors. But in fact, the nose can tell apart at least 1 trillion different odors, and possibly many more, the new findings suggest.”

Quote of the Day

“Try not to become a man of success, but rather to become a man of value.” — Albert Einstein