Love Works. Seven Timeless Principles for Effective Leaders, by Joel Manby, breaks down his overriding leadership code: leading with love. Each chapter focuses on one quality that love exhibits. Love…
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Repeat Business: 6 Steps to Superior Customer Service, by Larry W. Dennis, was originally published in 1992. At Aire-Master, we consider it a classic. We have been using this book…
By Phil Canipe Imagine yourself at the heart of a good story. You’re on a long journey. You’ve come a great distance. You’re fighting, clawing, inching toward your goal. You’re…
Book Review by Dale Gehris We are all able to explain what we do and how we do it. But the more challenging conversation to have is why we do…
What is the most important thing a business needs to be successful? Good products? Great service? Startup capital? Reliable employees? Those are all important, but the number one thing a business…