Skip to main content
Business

The Power of “Thank You”

By May 24, 2011One Comment

From Jim Roudenis, Aire-Master Franchise Director:

The Springfield Business Journal is a wonderful publication that covers the business community in the Springfield, Missouri, area. The publisher, Diane Elizabeth Osis, and her staff provide local businesses with great information to help us in our business operations. As I travel the United States and have seen other business journals, I have come to realize and appreciate just how good our Springfield Business Journal is.

One day I took the time to write a thank you letter to Ms. Osis. I was sincere in my appreciation for all that they do to help Aire-Master and other local businesses. I usually read their publication from cover to cover because it is interesting and relevant. They have also been very gracious to our company in printing press releases over the years, telling others about our odor control and commercial hygiene business success.

I mailed the thank you letter on a Thursday, thinking that it would arrive and be read the following week. When I arrived to work on Friday morning my phone rang at 8:00am. Ms. Osis was on the phone and had received my letter that morning. With tears in her voice, she told me how much this letter meant to her.  She called her staff together that morning and gave them all a copy of my letter to hang on their office walls. She said that the deadlines of that week had put a real stress on their team and my letter put everything they do in to perspective. To know that someone appreciated their hard work made the challenges of the week worthwhile.

As we ended our conversation, I sat in my office profoundly quiet, contemplating what had just happened. My simple thank you letter had made an impact and a difference on an entire business staff. Wow! I could not have ever imagined the reverse impact this would have on me. It changed my life that morning and I will never look at sending a thank you card or letter the same again.

You have the power to make a difference in someone’s life today, just by using common courtesy. Take action today to send a thank you card to a business associate, customer, friend, or referral. You may be amazed at the impact it will have not only on them but also on yourself.

One Comment

  • Thank you! This entry came across our Google Alerts. A reminder of your letter was well-timed again! Mar’Ellen Felin, Director of Advertising & Marketing for SBJ Publishing