Skip to main content

Frequently Asked Questions (FAQ)

How do I install my diffuser?

Follow the installation instructions provided in the manual or video instructions on the training page. Key points include keeping the diffuser upright, checking air flow, and mounting the unit at least 7 feet high on the wall (wall-mounted units only).

How often should I replace the fragrance bottle?

Replace the fragrance bottle every 4 weeks for optimal performance. Do not dilute the fragrance oil.

What type of batteries should I use?

For battery-powered diffusers, use 3 high-drain/intense type AA or D-cell batteries provided by Aire-Master. Replace batteries monthly when replacing the fragrance for best performance.

Where should I not place my diffuser?

Do not place the diffuser under direct air flow, behind furnishings, on top of furniture, over wall decorations, under or near HVAC air return vents, or in food preparation areas. The D3500 and D46ooT models can be placed on the floor; all others must be wall-mounted.

What should I do if my diffuser is not working properly?

Refer to the troubleshooting section in the manual or scan the QR code for video instructions on how to address common issues such as no mist, oil leakage, or abnormal noise.

How do I program my diffuser?

Follow the programming instructions included in the manual or scan the QR code for a video tutorial.