In a recent survey, Americans listed bad odor as their top complaint regarding unpleasant experiences in public restrooms. The survey, conducted by The Bradly Corporation, noted that “nearly 60% of Americans say they’ve had a particularly unpleasant experience in a public restroom due to the condition of the facilities. The top complaints are: a really bad smell (80% of respondents cited odors); toilets that are clogged or not flushed (78% have encountered toilet troubles); and an overall appearance that’s dirty, unkempt or old (72% noted this).” [Emphasis ours.]
The survey also revealed that people do not want to touch anything in the restroom. They will use their feet, hips, and elbows to avoid touching flushers and door handles with their hands.
A restroom that doesn’t look — and smell — clean really does make a bad impression on customers.