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Business

Poor Restroom Conditions Drive Customers Away

By | Business, Cleaning And Disinfecting | No Comments
Poor restroom conditions

Poor restroom conditions can keep customers from returning to your business, according to a 2017 survey by Bradley Corporation. When a customer uses a restroom that’s in bad shape, it puts all of your products and services in a bad light.

If you are a restaurant owner or manager, dirty restrooms will likely make a customer assume your kitchen is dirty, too. There’s a good chance that customer is not coming back.

Keeping your restrooms clean and well stocked is a great way to create value for your customers. Show them that you care about their well-being, that you go the extra mile to treat them right.

Customers believe the condition of your restrooms is a direct reflection of all your goods and services.

Patrons assume your restaurant kitchen is only as clean as your restrooms. Attention to detail means everything!

Customers will likely consider not returning to your business if they experience an unclean or smelly restroom.

Workplace Cleanliness is Important to Employees and Customers

By | Business, Cleaning And Disinfecting, Hand Care, Odor Control, Work Smarter | No Comments

workplace cleanliness
Making improvements in workplace cleanliness is a great way to work smarter — and create value for customers. Provide a clean environment for employees and customers. Back it up with good hygiene practices to avoid spreading germs.

Why the Cleanliness of Your Workplace Restroom Matters

“A dirty bathroom is more than a nuisance or a potential health hazard: According to a national hand-washing survey, the condition of restrooms in the workplace indicates to employees just how much their company values them.”
http://bit.ly/2lTy6Vy

Proper Handwashing — and Drying — Is the No. 1 Way to Prevent Spread of Contagious Disease

“When it comes to preventing the spread of contagious disease, handwashing tops the list of effective strategies. The key is to do it, and to do it correctly, using proper products and techniques.”
http://bit.ly/2p14Hx8

Face It — Why handwashing alone is not enough

“If you could see me at work, you would see my face is resting against the palm of my left hand as I look at the computer screen; that may be the biggest mistake I have made today when it comes to preventing the spread of germs and bacteria.”
http://bit.ly/2oICqc7

Restaurant cleanliness more important than customer service, finds report

“Food hygiene ratings have greater influence over a diner’s choice of venue than customer service, according to research by food safety management company Checkit.”
http://bit.ly/2osvbct

Odor Patrol: Tile and Grout Cleaning

“Grout — the substance filling the void between the tiles — is porous. The smaller the tile, the higher the grout-to-tile ration. So, while grout bonds the tiles together and prevents cracking and chipping, it also harbors soils, contaminants and urine.”
http://bit.ly/2phTIjL

New Franchisees, Marty and Michelle Lax

By | Business, Franchise News, Our Stories | No Comments

Marty and Michelle Lax began their franchise, AM of Central Alabama, in January 2017. Their sales territory includes the Alabama counties of Jefferson and Shelby, with Birmingham as the major city.

Marty has a lot of sales experience and has worked the past 12 years as the National Sales Manager for an advertising company. Marty shares that the advertising industry is tough because once you sell advertising to a customer, they may not purchase more for quite some time. You have to go out and find another customer.

Marty researched the internet, magazines, and anywhere that franchise opportunities were listed. He has previously owned businesses and wanted a franchise system that could help him succeed — where he was not alone in business.

Marty was particularly drawn to Aire-Master’s repeat business model. He and Michelle traveled to visit a competitor but were not impressed with their operation. They also visited Aire-Master corporate offices and were very comfortable with the management staff, who answered the questions they needed to make a decision for their future.

Michelle works as a procurement agent for a large company and deals with many vendors every year. She also saw the potential that the Aire-Master franchise system offers their family. They loved the products and services and the great sales potential that the Birmingham, Alabama, area offers.

We are excited to have new service representatives in Alabama, and we welcome Marty and Michelle to the Aire-Master family! Marty completed the online and inhouse Aire-Master training programs, and is available for service now. To ask about service in the Central Alabama area, email: alabama@airemaster.com.

Employee Engagement: 3 Things Managers Should Know

By | Business | No Comments

employee engagement

The term employee engagement refers to the degree to which employees are “fully absorbed by and enthusiastic about their work.” An engaged employee is more likely to embrace and promote the goals of the organization, speak positively about it, and recommend the company to prospective employees and customers.

There is no shortage of articles, books, and other resources dedicated to employee engagement; one can read about it endlessly. Three key points stand out for managers to consider when thinking about the subject.

1. Employees Don’t Think About Engagement

Employee Engagement is a buzzword loved by HR directors, management consultants, and business writers. It is mostly meaningless to actual employees. You’ll never hear a worker say, “I feel highly engaged at this company,” or, “I wish my supervisor would do more to engage me.”

As best selling author Rodd Wagner writes, “Enthusiastic workers talk about jobs and managers in much the same terms they always have. ‘I have a wonderful boss.’ ‘We have a great team.’ ‘I work for a cool company.’ ‘I’m really happy working there.’”

2. Emotions Drive Decisions

A recent Dale Carnegie study makes the point that, “Humans like to say they make rational decisions, but in reality they are driven by emotions.” Employees want to feel valued and they want to like the people they work for.

The supervisor makes a huge difference in how an employee feels about their job—good or bad. “It is the immediate supervisor who is the chief emotional driver in the workplace; reactions to him or her explain 84% of how employees feel about their organization.”

3. Communication is Crucial

Supervisors should be generous with positive reinforcement. Be quick to praise an employee or team for a job well done. “A simple call or message saying ‘good job’ will do. If the accomplishment is huge, you can invite your team to an impromptu celebratory lunch or dinner.”

Managers need to give continual feedback to employees. Don’t wait for an annual performance review. Employees don’t stick around for years and years as they did in the past. “This is only one reason why more frequent employee reviews and feedback are necessary” to keep employees engaged. Expect more of this now that Millennials make up the largest segment of the workforce.

Whether they call it employee engagement or some other phrase, good managers want dedicated employees who feel good about their jobs. It is important for managers and employees treating each other with respect — that will never change.

Be the Best for Your Customers

By | Business, Work Smarter | No Comments

Be the best

We should all work harder — and work smarter — at striving to be the best at what we do. After all, our customers deserve the best, don’t they? A surefire way to create value is to provide the best service available. Another way is to communicate clearly and honestly, using the most suitable tools. Be the best at telling your story.

Best the Best, Not a Commodity

“Tom [Peters’] Credo: ‘Commodity’ is a state of mind — a loser’s state of mind. A-n-y-t-h-i-n-g can be significantly (dramatically?) differentiated.”
http://bit.ly/2kkycbr

Which Social Media Platforms Should Your Small Businesses Be Using?

“Social media marketing for small businesses can be a tricky game. It’s difficult to know how to allocate resources to have maximum effect when there are so many different platforms, with best practices for each.”
http://bit.ly/2jOKNRb

Seven Body Language Mistakes You Won’t Want to Make In Your Next Interview

“This graphic outlines seven different body language mistakes you won’t want to make, and how to avoid them.” Useful not just for interviews, these tips are good for sales presentations, customer service, meetings, and other interactions.
http://bit.ly/2kLE9z7

4 Follow-up Emails That’ll Backfire on You Real Fast

You get tired of waiting for someone to respond to an email, so you send a tactful follow up. “Yes, your goal of being diplomatic is coming from the right place. But if it causes you to make up fake excuses, you’re going to look worse than if you were just honest.”
http://muse.cm/2kLA660

How to Make a Sign

Seth Godin shares a good example of how to communicate clearly. It is worth taking the time to ask the kinds of questions he lists when making signs, writing memos, sending emails, even posting on social media.
http://bit.ly/2jOZdk7

Six Items That Should Never Be On Your To-Do List

“Writing a to-do list seems like a tidy little way to keep track of what you need to accomplish, but it can fall short or even derail your success… The content of your list is key to its usefulness. Here are six items that you should remove or never put on a to-do list.”
http://bit.ly/2kHSCsN

Quote of the Day

“A person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.” — Tim Ferriss

Jim and Pat Schwartz, Western New York

By | Business, Franchise News, Our Stories | No Comments

Jim and Pat Schwartz are one of our many wonderful stories at Aire-Master and we couldn’t be more proud of them. They have been with Aire-Master since August, 1996, operating Aire-Master of Western New York. In fact, we’ve just celebrated their 20th year with us and honored them with an anniversary award.

Before Aire-Master, Jim and Pat both worked many years for the Safety and Security Department at Alfred College in New York. However, due to downsizing and Jim’s job being moved out of state, they both found themselves in need of employment. So they decided this would be a perfect opportunity to get back into business for themselves.

Having already worked with a cosmetic franchisor years earlier, Jim knew enough about franchising to give him a good idea of what he was looking for. While researching, he noticed Aire-Master among the franchise systems available in Entrepreneur Magazine. Jim discovered that Aire-Master hit many of the things that he was interested in, such as cost of ownership, repeat business, quality of product, and a positive relationship with the franchisor.

Jim and Pat Schwartz, Aire-Master of Western New York

Today, Jim and Pat employ many people, operate numerous service routes, and offer the full line of Aire-Master services to their customers. Over the years, as they have grown their franchise, they’ve received many recognitions for their achievements. Jim reasons, “Why recreate the wheel,” as they easily leaned into Aire-Master’s methods and strategies. This helped position their franchise as one of the top revenue generating franchises in the Aire-Master system.

Jim confesses that partnering with Aire-Master was naturally scary at first, but looking back now he says, “As it turns out, it was a blessing. It was the best thing we ever did!”

Watch the video above to hear an incredible story from Jim Schwartz on how he built a relationship with Watkins Glen International — who has become his largest customer.

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